VETX TERMS OF SERVICE

PLEASE READ THESE TERMS CAREFULLY. They include important limitations on VetX's liability (Section 15), an agreement to resolve disputes by binding individual arbitration and a waiver of jury trials and class actions (Section 17), and important disclaimers, including that VetX does not provide veterinary care, diagnosis, or treatment (Section 3). By creating an account, downloading the app, or using the Service, you agree to these Terms.

1. Who We Are; Acceptance of These Terms

These Terms of Service (these “Terms”) are a binding agreement between you and VetXplanation, LLC, a Delaware limited liability company (“VetX,” “we,” “us,” or “our”). They govern your access to and use of the VetX mobile application, websites, Petsistant AI companion, and all related features, content, and services we offer (collectively, the “Service”).

By clicking “I agree,” creating an account, or using the Service, you accept these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you use the Service on behalf of a household, you are responsible for all activity under your account.

3. Important Health Disclaimers: Please Read

3.1 VetX Is Not a Veterinarian

VetX is a software and information tool that helps you organize records, follow your veterinarian's recommendations, and manage your pet's day-to-day care. VetX does not practice veterinary medicine and does not provide veterinary advice, diagnosis, prognosis, treatment, or prescriptions. No content in the Service, including summaries of your pet's records, responses from Petsistant, appointment-preparation materials, reminders, or wellness estimates, is veterinary advice, and none of it creates a veterinarian-client-patient relationship (VCPR) between you and VetX or anyone associated with VetX.

Your veterinarian remains solely responsible for your pet's medical care. Always consult a licensed veterinarian before making decisions about your pet's health, medications, diet, or treatment, and never disregard or delay professional veterinary advice because of something you read in the Service.

3.2 Emergencies

Do not use the Service in an emergency. If you believe your pet is experiencing a medical emergency. for example, difficulty breathing, suspected poisoning, trauma, seizures, or collapse, contact a veterinarian or emergency animal hospital immediately.

3.3 AI Features May Be Inaccurate

Petsistant and other AI-powered features (including record summaries, plain-language explanations, auto-generated visit questions, and visit-recording explanations) are generated by artificial intelligence. AI output can be incomplete, out of date, or simply wrong, including in ways that sound confident and plausible. AI features are provided for informational and organizational convenience only. You are responsible for verifying important information, especially anything relating to medications, dosages, symptoms, or treatment, with your veterinarian or the original records before relying on it.

3.4 Wellness Estimates Are Not Predictions

Features such as the “healthy years ahead” outlook, care scores, streaks, and similar engagement tools are general, informational estimates based on the information you provide and broad population-level information. They are not medical prognoses, life-expectancy predictions, or guarantees of any health outcome for your pet, and should not be used to make medical decisions.

4. Your Account

You must provide accurate, current information when you register and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at support@vetx.com if you suspect unauthorized access. We may suspend or terminate accounts that provide false information or violate these Terms.

5. Subscriptions, Free Trial, and Billing

5.1 Plans

The Service is offered on a paid subscription basis. Current plans and pricing are described in the app at the time of purchase. As of the Last Updated date, the base plan is $19.99 per month, includes the first two pets and a monthly allowance of Petsistant messages per pet, and each additional pet may be added for $9.99 per month, with its own message allowance. We may change plans, features, allowances, and pricing as described in Section 5.6.

5.2 Free Trial

New subscribers may be offered a 7-day free trial. Unless you cancel before the trial ends, your subscription will begin automatically and the payment method on file will be charged the then-current subscription fee. We will disclose the trial length, the price you will be charged after the trial, and how to cancel at the point of enrollment.

5.3 Automatic Renewal; Cancellation

Your subscription renews automatically each billing period at the then-current rate until you cancel. You may cancel at any time through your account settings in the app (or, for purchases made through an app store, through that app store's subscription settings), and cancellation takes effect at the end of the current billing period. You will retain access through the end of the period you have paid for. We do not provide refunds or credits for partial periods, except where required by law or as expressly stated in these Terms.

5.4 App Store Purchases

If you subscribe through the Apple App Store or Google Play, billing, renewal, and cancellation are processed by that platform under its terms, and refund requests must be directed to the platform. Section 20 contains additional terms required by the platforms.

5.5 Payment

You authorize us (or our payment processor or the applicable app store) to charge your payment method for all fees, plus applicable taxes. If a charge fails, we may retry it and may suspend the Service until payment is received.

5.6 Price and Plan Changes

We may change subscription pricing or plan features prospectively. We will give you advance notice of any price increase, at least 30 days, or longer where required by law, and the change will take effect at your next renewal after the notice period. If you do not agree, your remedy is to cancel before the change takes effect.

6. Your Content and Pet Records

6.1 Your Content

The Service allows you to upload, store, and create content, including veterinary records, lab results, imaging, prescriptions, photos, notes, care logs, visit recordings, and messages (collectively, “Your Content”). You own Your Content. These Terms do not transfer ownership of Your Content to VetX.

6.2 License to VetX

So that we can operate the Service, you grant VetX a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, and create derivative works of Your Content solely as necessary to provide, maintain, secure, support, and improve the Service, and as otherwise described in our Privacy Policy. This license ends when Your Content is deleted from the Service, except for (a) copies in routine backups for a limited period, and (b) de-identified or aggregated data as described in Section 6.5.

6.3 Your Responsibilities for Your Content

You represent that you have the right to upload Your Content and that doing so does not violate any law or any third party's rights. You are responsible for the accuracy of information you enter (for example, your pet's weight, medications, and symptoms); AI features and reminders rely on what you provide. The Service is a convenience copy of your records, your veterinarian remains the official custodian of your pet's medical records, and you should not treat the Service as your only copy of important documents.

6.4 Visit Recordings; Consent Required

The Service may allow you to record audio during veterinary visits so that VetX can explain and summarize the visit. Recording laws vary: many U.S. states require the consent of all parties to a conversation before it is recorded. You are solely responsible for complying with applicable recording laws, including obtaining the consent of your veterinarian and clinic staff before recording any visit. By using the recording feature, you represent that you have obtained all legally required consents. VetX may require an in-app confirmation of consent before enabling recording and may disable the feature at any time.

6.5 De-Identified and Aggregated Data

We may create and use de-identified, anonymized, or aggregated data derived from your use of the Service and Your Content, data that does not identify you or any individual, to operate, analyze, and improve the Service, develop new features, and for research and industry benchmarking. We will not attempt to re-identify de-identified data except to test the effectiveness of de-identification.

6.6 Sharing With Your Veterinary Clinic

If you choose to connect your account to a participating veterinary clinic or to share materials (such as a VetPrep summary or visit summary) with a clinic, you authorize us to disclose the selected information to that clinic. Participating clinics are independent businesses, not agents of VetX, and their handling of your information is governed by their own policies and professional obligations.

7. Privacy and Data Protection

Protecting your information matters to us. Our Privacy Policy explains what we collect, how we use it, how long we keep it, and the choices and rights you have (including rights under state privacy laws where applicable). Key commitments include:

•We use industry-standard administrative, technical, and physical safeguards designed to protect Your Content and personal information, including encryption in transit and at rest.

•We do not sell your personal information, and we do not use the contents of your pet's medical records for third-party advertising.

•We limit vendor access to your information to what is needed to provide the Service, under contractual confidentiality and security obligations.

•You can export and delete Your Content as described in the app and in Section 12.

•If a security incident affects your personal information, we will notify you and regulators as required by applicable law.

Please note that while your pet's records are sensitive to you, veterinary records are generally not covered by HIPAA; our contractual commitments and applicable consumer privacy laws govern instead. If there is a conflict between this Section 7 and the Privacy Policy regarding privacy practices, the Privacy Policy controls.

8. AI Features; Additional Terms

•Allowances. Petsistant message allowances are per pet, per month, do not roll over, and may be metered, throttled, or adjusted to prevent abuse.

•No professional advice. AI output is not veterinary, medical, legal, or other professional advice (see Section 3).

•Output. As between you and VetX, and subject to our underlying rights in the Service and to third-party model providers' terms, you may use AI output generated for you for your personal, non-commercial purposes. Similar or identical output may be generated for other users.

•Prohibited uses. Do not use AI features to attempt to obtain a diagnosis or prescription, to generate content about human health, to extract or reverse-engineer models or training data, or to develop a competing product.

•Human oversight. You agree that a human, you and your veterinarian, remains responsible for all decisions about your pet's care.

9. Acceptable Use

You agree not to, and not to permit anyone else to:

•use the Service in violation of any law or these Terms, or for any purpose other than managing care for pets you own or are authorized to manage;

•upload content that is unlawful, infringing, or harmful, or that contains malware;

•access another user's account or data without authorization, or probe, scan, or test the vulnerability of the Service;

•scrape, harvest, or bulk-download data from the Service, or use robots or automated means to access it (other than app-store-approved functionality);

•copy, modify, distribute, sell, lease, or create derivative works of the Service, or reverse engineer any part of it except where that restriction is prohibited by law;

•misrepresent your identity or your relationship with a veterinary clinic; or

•resell the Service or use it to provide services to third parties without our written agreement.

10. Intellectual Property; Feedback

The Service, including the app, Petsistant, software, models, algorithms, designs, text, graphics, logos, and trademarks (including “VetX,” “VetXplanation,” “Petsistant,” and “VetPrep”), is owned by VetX and its licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for your personal, non-commercial use in accordance with these Terms. We reserve all rights not expressly granted.

If you give us feedback, ideas, or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them for any purpose without obligation to you.

11. Third-Party Services and Veterinary Clinics

The Service may link to or interoperate with third-party services, and may display information about or from veterinary clinics. Veterinary clinics, veterinarians, groomers, and other providers you interact with, including clinics that participate in VetX's clinic program, are independent third parties. VetX does not employ veterinarians, does not supervise or control veterinary care, does not endorse any particular provider, and is not responsible for the professional services they provide. Any dispute about veterinary care is between you and the provider.

12. Term; Termination; Data Export

These Terms apply while you use the Service. You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service; where practicable, we will give you reasonable advance notice of termination that is not for breach.

Following termination or account deletion, we will make Your Content available for export in a common format for at least 30 days (except where we terminate for your material breach involving unlawful conduct, or where prohibited by law), after which we may delete it in accordance with our Privacy Policy and data-retention practices. Sections that by their nature should survive, including Sections 3, 6.2 (for the wind-down period), 6.5, 10, and 13 through 21, survive termination.

13. Changes to the Service and These Terms

We are continually improving the Service and may add, change, or remove features. We may also update these Terms. If we make material changes, we will notify you (for example, by email or in-app notice) at least 30 days before they take effect, and the changes will apply prospectively. Your continued use of the Service after the effective date constitutes acceptance; if you do not agree, cancel your subscription and stop using the Service before the changes take effect.

14. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT AND AI OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WITHOUT LIMITING THE FOREGOING, VETX DOES NOT WARRANT THAT ANY SUMMARY, EXPLANATION, REMINDER, ESTIMATE, OR OTHER OUTPUT IS ACCURATE, COMPLETE, OR SUITABLE FOR MAKING DECISIONS ABOUT YOUR PET'S HEALTH.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) VETX AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY; (B) VETX WILL NOT BE LIABLE FOR VETERINARY CARE PROVIDED BY THIRD PARTIES, FOR HEALTH OUTCOMES OF ANY PET, OR FOR YOUR RELIANCE ON ANY CONTENT OR AI OUTPUT CONTRARY TO SECTION 3; AND (C) VETX'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO VETX FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY AND (ii) US$100.

These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if a limited remedy fails of its essential purpose. They do not apply to liability that cannot be limited by law, including liability arising from our gross negligence, willful misconduct, or fraud. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

16. Indemnification

You will defend, indemnify, and hold harmless VetX and its officers, directors, employees, and agents from and against third-party claims, and resulting damages, liabilities, costs, and reasonable attorneys' fees, arising out of (a) Your Content, including any recording made without legally required consent; (b) your violation of these Terms or of law; or (c) your misuse of the Service. We may assume the exclusive defense of any matter subject to indemnification, in which case you will cooperate with us.

17. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.

17.1 Informal Resolution First

Before filing an arbitration or lawsuit, you and VetX each agree to try to resolve the dispute informally: the complaining party will send a written notice describing the dispute to the other (to VetX at legal@vetx.com or the notice address in Section 21; to you at your account email), and the parties will confer in good faith for 60 days. Statutes of limitations are tolled during this period.

17.2 Binding Arbitration

Except as provided in Section 17.4, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs this Section. The arbitration will be conducted in the county where you reside or another mutually agreed location, and may proceed by videoconference or on written submissions where the rules allow. The arbitrator may award the same individual relief a court could award, and must apply these Terms as a court would. Judgment on the award may be entered in any court of competent jurisdiction. If your claim is for $10,000 or less, VetX will pay AAA filing, administration, and arbitrator fees exceeding the amount you would pay to file in your local small-claims court, unless the arbitrator finds the claim frivolous.

17.3 Class Action and Jury Waiver

You and VetX each waive the right to a jury trial and the right to participate in a class action, class arbitration, or representative proceeding. Disputes will be arbitrated only on an individual basis. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and the remainder will be arbitrated.

17.4 Exceptions

Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or other equitable relief in court to protect its intellectual property or confidential information. Nothing in this Section prevents you from filing a complaint with a government agency.

17.5 Coordinated Filings

If 25 or more similar arbitration demands are filed against VetX by the same or coordinated counsel, the demands will be resolved in staged proceedings: the parties will each select 10 demands to proceed as bellwether arbitrations, the remainder will be tolled, and after the bellwethers conclude the parties will mediate the remaining demands in good faith before further batches proceed. A court may enforce this subsection, and filing fees for tolled demands are not due until a demand proceeds.

17.6 30-Day Right to Opt Out

You may opt out of this arbitration agreement (other than the jury waiver) by emailing legal@vetx.com with your name and account email within 30 days of first accepting these Terms. Opting out will not affect any other provision of these Terms.

18. Governing Law and Venue

These Terms are governed by the laws of the State of Oklahoma, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs Section 17. For any dispute not subject to arbitration, you and VetX consent to the exclusive jurisdiction and venue of the state and federal courts located in Oklahoma County, Oklahoma, except that either party may bring a small-claims action where permitted. Nothing in this Section deprives you of mandatory consumer protections of the state where you reside.

19. Copyright Complaints

If you believe content on the Service infringes your copyright, send a notice complying with 17 U.S.C. § 512 to our designated agent at support@vetx.com. We may remove content alleged to infringe and may terminate repeat infringers' accounts.

20. App Store Terms (Apple and Google)

If you download the app from the Apple App Store: these Terms are between you and VetX, not Apple; Apple has no obligation to provide maintenance or support; in the event of any failure of the app to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price, and Apple has no other warranty obligation; Apple is not responsible for addressing claims relating to the app, including product liability, regulatory, and IP claims; you represent that you are not located in an embargoed country and are not on any U.S. government restricted-party list; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. If you download the app from Google Play, Google's terms of service also apply to your download.

21. General

Notices. We may provide notices in the app, by email to your account address, or by posting to our website. Legal notices to VetX must be sent to legal@vetx.com.

Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, financing, corporate reorganization, or sale of assets, or by operation of law.

Entire agreement. These Terms, the Privacy Policy, and any plan-specific terms presented at purchase are the entire agreement between you and VetX regarding the Service and supersede prior agreements.

Severability; waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the rest remains in effect. A failure to enforce a provision is not a waiver.

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

Export. You may not use or export the Service in violation of U.S. export laws.

No third-party beneficiaries except as stated in Section 20.

22. Contact Us

Questions about these Terms or the Service? Contact us at support@vetx.com.